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If you have any queries please feel free to email me jannz@jannzcraftshop.com

Or call mobile 0272723913

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~We do not refund on any products if you change your mind.

~We will replace any item that is faulty but the shipping cost is your responsibilty.

~We also may need to send you a further invoice for shipping if you have not correctly chosen the shipping amount. This will only be charged for actual cost as we do not charge for handling or wrapping of items. If you would like an item Gift Wrapped this is free of charge but please email me with details directly. I'm happy to make up as a gift for you. Plus a card with your choice of wording is available again at no extra charge.

NOTE: As we are only a small physical store we do not have room to stock everything and may have to order some products in, please email if order is urgent jannz@jannzcraftshop.com or we will be intouch if there will be any delays, otherwise your order will be shipped within 5 days and an email will be sent to you confirming shipment details.

~Buy processing your order and making your payment you agree to these Terms & Conditions of use of this website.

We will not release your contact or email information to any third party ever.

You must sign up for an account to keep track of your order and to come back later to view the status of this order. This is free.

By signing up for an account this saves time for you, this saves your shipping information and contact details securely for you to use on your next orders.

Wholesale Information ~You do not have to be a bricks and mortar store but that would be great. ~A real business with a web and or retail shop is a must to be eligible for wholesale prices and ordering. ~Your first wholesale order must be for 10 cross stitch charts. ~As a general rule of thumb the cost will be half the retail pricing from this website. (This excludes those that I special from time to time, only normal retail pricing applies to the wholesale calculation). ~Payable in advance to my paypal account. I will send you an invoice to pay on once I have your order, this will include the shipping costs calculated for your delivery address. ~After the first order, any amount of charts at any one time from the wholesale list supplied to you. This list will be updated regularly as new charts are available. Payment is always in advance of shipping your order. ~For further information please email me directly. ~Charts will include from these artists, this list maybe changed at any time ~Vanda Lavar ~Bob Patterson ~Marcella Southon ~Kab Designs ~Jock Cooper ~Diane Clancy Art ~Laura Floyd ~Sue Miller ~Coral Ann Lee

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